An Introduction
Is it right for me?
Welcome. This is a introduction to what it takes to be one of our Delivery Drivers. It could be your perfect job - but it's not neccessarily for everyone. So why not experience the role for yourself? Answer a few questions along the way, discover more and see what's in store for you out on the road.
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Van Check
It is 8.15 am and you are due to leave the store at 9.00 am to make deliveries. You are responsible for performing a number of checks on your 3.5 ton van before setting off to make your deliveries. It is the driver’s responsibility to make sure the van is safe and legal to drive. The checks usually take 10 minutes. For instance, you need to do physical checks on the lights, tyres, oil and water levels. But it is also the driver’s responsibility to make sure they leave on time.
Question
Today when you did your checks you found that the water and oil levels were low. Your manager is not there to ask for advice and you have 30 minutes until you have to leave the store.
You feel the best action to take would be:
A
Write the defaults down in the van log book and make your deliveries
B
Refill the water and oil then make your deliveries as planned
C
Ask a colleague to help you fix the issues and then make the deliveries as planned
D
Fail the van as unsuitable to drive and cancel your deliveries
On Road
It is 12.00pm and in the next hour you need to make 4 deliveries. Your delivery schedule as follows:
Delivery 1: 12.10pm
Delivery 2: 12.20pm
Delivery 3: 12.45pm
Delivery 4: 12.55pm
Question
You have tried your best to follow the delivery schedule but there has been a lot of traffic today. You have just made your 2nd delivery and when you get back to your van you realise it is 12.38pm.
What action would you take to address the situation?
A
Call the store and ask them to call your next two customers warning them that you are running 20 minutes late
B
Ring your next customer to warn them that you are running late
C
Work out a short route to the next customer’s address to minimise your lateness
D
Drive fast to the customer’s addresses and try to get there on time
Efficient Delivery
You arrive at the customer's address and you realise that their flat is on the 4th floor of an apartment block and the lift is broken. You will need to make at least two trips up and down the stairs to make this delivery. You need to carry the shopping in the bags rather than in the boxes to make sure you are lifting safely. This customer is new to Sainsbury's so you have been given an extra few minutes on top of the standard delivery.
Question
When customers purchase their shopping online, they agree to terms and conditions stating that the driver will only need to take the shopping up one flight of stairs.
Knowing there are four flights of stairs, how would you address the situation?
A
Call the customer and ask them if they could pick up their shopping from the first floor
B
Take the shopping to the customer on this occasion. Politely explain that when purchasing online shopping they agreed to terms and conditions stating that the driver will only need to take the shopping up one flight of stairs
C
Call the customer and explain that they are in violation of their terms and conditions with Sainsbury's
D
Call the store and explain that you do not want to make this delivery as it is on the 4th floor
Customer Service
You are collecting the last of the customer's items from your van. You are greeted with a very strong smell of wine. You check the customers shopping box and the red wine they order has smashed and spilt. The bread is soggy, the paper napkins are wet and the eggs are cracked. The customer is very unhappy because these ingredients were needed for a party they are hosting today. You still have 10 deliveries left to make and this is your 5th.
Question
Usually all Sainsbury's vans and deliveries are pre-booked and so usually it is difficult to arrange a 'same day re-delivery'.
How would you approach the situation?
A
Apologise to the customer and call your manager for advice on what to say to the customer
B
Clean up the mess, identify all the damaged items and refund them straight away.
C
Apologise to the customer and explain that usually all vans and deliveries are pre-booked but you will call the store to check what can be done to support them.
D
Offer the customer a refund and provide the call centre number where they can reorder the items
Return to Location
It is 3pm, you have made your last delivery and you are on your way back to the store. The van is required for the early evening deliveries which another driver will undertake. The van is scheduled to be back at 3.30pm and due out again at 5pm. On the way back to the store a tyre punctures.
Question
You have called the vehicle provider who told you that someone will be with you within two hours.
What would you do after receiving this information?
A
Leave your van and travel to the store by public transport
B
Call the store immediately to tell them the situation so they can find another van to make the early evening deliveries
C
Call the driver scheduled for the early evening shift to warn them about the situation
D
Wait for the vehicle provider to turn up, fix the tyre and then make the deliveries
Debrief
It has been a busy day and you only had a short break but towards the end of your shift it is less busy. There was hardly any traffic on the road today and your last two deliveries did not take place because the customers were not at home. As a result you are 1 hour early getting back to the store; you were due back at 10.00pm but you got back at 9.00pm. You unloaded the van, and put the boxes back into the storage room. It is now 9.15pm.
Question
Your manager asked if you could spend the rest of your shift helping in store replenishing the cereal aisle.
You would:
A
Explain to the manager that you have done all your jobs today and you prefer to go home
B
Explain to your manager that you only took a short lunchbreak and want to go home early
C
Help in the store on the cereal aisle and wherever else they need help until your shift finishes at 10pm
D
Help until the cereal aisle is replenished then go home
Is It Right For Me?
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Yes!
Good news! You matched the requirements of the role in some areas. Click below to complete the questions again or click here to see our latest Driver Jobs.
You may want to think again about your suitability for a Driver role at Sainsbury’s. Click below to complete the questions again or click here to see our latest Driver Jobs.